Patient Information



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Dyson Road Medical Centre is a Mixed Billing Practice.


The full consultation fee will vary depending on the length of time you spend with the doctor.


All privately billed consults will be required to pay in full on the day of consultation. The surgery accepts Cash, Visa, Master card and EFTPOS. Your Medicare rebate can be paid back to your registered account immediately using our TYRO system. 


This can be done at the reception at the completion of your appointment, if you use the account registered with Medicare. Otherwise, you can claim back through Medicare.


All patients with an aged pension card, DVA Gold Card or under 16 years will be bulk billed. You will be expected to produce your card when you come in, otherwise you will be privately billed.


All patients who do not meet our bulk billed criteria will be privately billed an out of pocket gap of $25.00.


Standard Schedule Of Fees

Consult Type Fee Medicare Rebate GAP
Standard Consultation $59.10 $39.10 $20.00
Long Consultation $100.75 $75.75 $25.00
Prolonged Consultation $141.50 $111.50 $30.00
Mental Health Plan -Standard $124.75 $94.75 $30.00
Mental Health Plan- Long consultation $179.55 $139.55 $40.00
Ear Syringing $69.10 $39.10 $30.00
Minor Procedures variable variable $80.00 (minimum)

Schedule Of Fees

For pensioners, concession card holders and children under 16 years old

Consult Type Fee Medicare Rebate GAP
Standard Consultation Bulk Bill - -
Long Consultation Bulk Bill - -
Prolong Consultation Bulk Bill - -
Mental Health Plan -Standard $109.75 $94.75 $15.00
Mental Health Plan- Long consultation $159.55 $139.55 $20.00
Ear Syringing $54.10 $39.10 $15.00
Minor Procedures Variable Variable $80.00 (minimum)
Minor Procedures Variable Variable $80.00 (minimum)

Cancellations

From time to time, circumstances arise whereby you are not able to keep an appointment.


Should this happen, we ask that you cancel your appointment by calling our receptionists at least 2 hours prior to your scheduled appointment time. This allows other patients the opportunity to make an appointment.


Failure to do so will result in a non-attendance fee of $40.00 which will not be able to be claimed from Medicare.


Procedures

Procedures such as skin excisions, Iron Infusion/Implanon insertion/removal may incur an additional out of pocket fee depending on the nature and complexity of the procedure.


Fees can also apply for some consumables such as wound dressings to cover the costs. These fees are not able to be claimed from Medicare.
 
Please speak to our doctors or receptionists to provide an accurate estimate of costs.

Consultations

Consultations available from 9am daily.

 

Emergency/After Hours Service:

When unattended, a phone message will direct you to the emergency/after hours and home visit service GP Connect 8130 3333.

Waiting Time

It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is behind, the receptionist will inform you upon your arrival to the clinic.

Urgent Appointments

Provision is made for urgent appointments and they will always be given priority. If you need urgent assistance please let the receptionist know. 


Urgent appointments are not available through our on-line booking system.

General Appointments

Consultations normally last 10-15 minutes, however if you need more time, please discuss this with the receptionist when making your appointment. 


All Medicals require longer appointments.


If your family member requires an interpreter service, we can organize this for you. Please let us know when you make your appointment.

Test Results

It is the policy of this practice for all patients to return to see their doctor for all test results. Please make an appointment after your test has been performed.

Recalls/Reminders

Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. 


We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. 


If you do not wish to be a part of this system please let your doctor or receptionist know.

Referrals / Sick Certificates

Patients need to make an appointment to see a Doctor for Referrals and Sickness certificates.This is a legal requirement of the Health Commission.

Prescriptions

All prescriptions and repeats require an appointment with your doctor.

Patient Feedback

Our practice operates according to the Australian Medical Association Code of Ethics. From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer. If you feel that improvements can be made, we are keen to hear your suggestions. While we believe that problems are best handled within the practice, you may choose to address you concerns to:

 

The Health and Community Services

Complaints Commissioner

PO Box 199 Rundle Mall Adelaide 5000

Ph: 8226 8666

Toll Free: 1800 232 007

Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 10 National Privacy Principles available at:


https://www.oaic.gov.au/privacy-law/other-legislation/my-health-records

Smoking

This practice has a no smoking policy and applies to all forms of tobacco and vape products.

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